Last Updated: April 15, 2024
1. Introduction
At Canadian Business Grants Hub, we strive to provide high-quality services and information to help businesses access government funding opportunities. This Refund Policy outlines our procedures regarding refunds for our paid services.
We encourage all customers to review this policy before making a purchase or subscribing to our services.
2. Services Covered by This Policy
This Refund Policy applies to the following paid services offered by Canadian Business Grants Hub:
- Premium membership subscriptions
- Grant application review and consultation services
- Custom grant research reports
- Webinars and workshops
- One-on-one consulting sessions
3. Subscription Services
3.1 Cancellation of Subscription
You may cancel your subscription at any time through your account settings or by contacting our customer service team. Upon cancellation:
- You will continue to have access to subscription benefits until the end of your current billing period.
- Your subscription will not automatically renew for the next billing period.
- We do not provide partial refunds for unused portions of the current billing period.
3.2 Refunds for New Subscriptions
For new subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our subscription service within the first 14 days, you may request a full refund by contacting our customer service team.
To qualify for this refund:
- Your request must be made within 14 days of the initial subscription purchase.
- You must provide a reason for your dissatisfaction to help us improve our services.
4. Consulting and Application Review Services
4.1 Cancellation Prior to Service Delivery
For consulting services and grant application reviews:
- Cancellations made at least 48 hours before the scheduled service will receive a full refund.
- Cancellations made less than 48 hours but more than 24 hours before the scheduled service will receive a 50% refund.
- Cancellations made less than 24 hours before the scheduled service are not eligible for a refund.
4.2 Rescheduling Services
If you need to reschedule a consulting session or application review:
- Rescheduling requests made at least 24 hours before the scheduled service will not incur any fees.
- Rescheduling requests made less than 24 hours before the scheduled service may incur a rescheduling fee of 25% of the service cost.
4.3 Service Quality Guarantee
We stand behind the quality of our consulting and review services. If you are not satisfied with the quality of service provided:
- You must notify us within 7 days of service delivery.
- We will first attempt to address your concerns and may offer additional consultation time at no extra charge.
- If we cannot resolve your concerns, we may offer a partial or full refund at our discretion based on the nature of the issue.
5. Custom Research Reports
5.1 Cancellation of Custom Reports
For custom grant research reports:
- Cancellations made before we begin work on your report will receive a full refund.
- Once work has begun on your custom report, cancellations will receive a refund minus a 30% service fee to cover research already conducted.
- No refund will be provided once the final report has been delivered.
5.2 Report Quality Guarantee
If you believe your custom research report does not meet the agreed-upon specifications:
- You must notify us within 14 days of receiving the report.
- We will review your concerns and may revise the report at no additional cost.
- If we cannot meet the agreed-upon specifications after revision, we may offer a partial refund based on the specific circumstances.
6. Webinars and Workshops
6.1 Live Events
For live webinars and workshops:
- Cancellations made at least 7 days before the event will receive a full refund.
- Cancellations made less than 7 days but more than 48 hours before the event will receive a 50% refund.
- Cancellations made less than 48 hours before the event are not eligible for a refund but may transfer the registration to another person or a future event (if available).
6.2 Recorded Content
For pre-recorded webinars and workshops:
- We offer a 7-day money-back guarantee if you are not satisfied with the content.
- To qualify, you must have viewed less than 30% of the content and submit your request within 7 days of purchase.
7. How to Request a Refund
To request a refund, please contact our customer service team by:
- Email: info@canadianbusinessgrantshub.com
- Phone: +44 505 707 6212
- Contact form on our website
Please include the following information in your refund request:
- Your full name
- Order number or subscription information
- Date of purchase
- Reason for requesting the refund
- Preferred method for receiving the refund
8. Refund Processing
Once your refund request is approved:
- Refunds will be processed within 5-10 business days.
- Refunds will be issued using the original payment method when possible.
- If the original payment method is unavailable, we will contact you to arrange an alternative refund method.
Please note that depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.
9. Exceptions to the Refund Policy
We reserve the right to deny refund requests that:
- Do not comply with the timeframes specified in this policy
- Show evidence of fraud or abuse
- Violate our Terms of Service
- Request refunds for free content or services
We may make exceptions to this policy on a case-by-case basis at our sole discretion, particularly in cases involving extenuating circumstances.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Canadian Business Grants Hub
6 Matthews Vista
Sophiaville, CB22 7PT
Canada
Email: info@canadianbusinessgrantshub.com
Phone: +44 505 707 6212
